MCP has a deep commitment to delivering superior customer experiences in every facet of our business and at every touchpoint.
Listening to the “voice of the customer”
MCPservice delivery associatesare client advocates who deliver concierge-level service.Each touchpoint withour end user community identifies issues that can enable enhancements in service leading to improved workflow, streamlined processes, and increased productivity through advanced digital technologies.
Managing the customer experience process
Our business imperative is to demonstrate ease and flexibility for delivering quality services and solutions. MCP has daily, weekly, monthly and quarterly processes for monitoring the customer experience journey.
Measuring results
We measure customer satisfaction, verbal feedback and customer willingness to recommend MCP.
Improving the customer experience
We use findings from these programs to focus on opportunities for innovation and continuous improvement.
Thanks to the entire team for all of the work and help that they provided to me for this massive project. Their help has made a massive difference.
MCP team, you are unequivocally the BEST!
You and your team are a lifeline for us.
I sincerely appreciate all you have done for us while we’ve been working remotely for the last 18 months. Thank you, thank you, thank you!
Your team is truly responsive and professional.
MCP, you rock! Keep being awesome!